Joint Commission

JC

By choosing to work with Radixsol, you can feel confident that you are receiving the best staffing services available. Joint Commission Certification is a widely recognized and respected symbol of quality, and working with a Joint Commission Certified agency means you are working with an agency that has been thoroughly vetted and meets the highest standards in the healthcare staffing industry.

Joint Commission Policy Statement

Radixsol is committed to providing a higher standard of service and to the delivery of safe, quality patient care. Radixsol complies with the Joint Commission’s Standards for Healthcare Staffing Services. As our customer, you can have confidence that the processes within Radixsol support that the supplemental staff working in your organization have met the requirements established by the Joint Commission. To assure compliance with the Joint Commission Standards for Healthcare Staffing Services, Radixsol provides the customer a written description of the following service features.

Radixsol will not engage subcontractors to provide Assigned Employees unless agreed to in advance by the customer.

Assigned Employees may only be placed in assignments that match the job description for which Radixsol assigns them; if an Assigned Employee is asked to float to another department with the customer, the department must be a like department or unit, and the float employee must have demonstrated previous competency and have the appropriate certifications, credentials for that department/unit. Assigned Employees should only be floated to areas of comparable clinical diagnoses and acuities.

It is the responsibility of Radixsol to conduct and finalize the pre-employment assessment of the Assigned Employee’s competence based on the techniques, procedures, technology, and skills needed to provide care, treatment, and services to the populations served by the customer upon completion of Radixsol orientation.

It shall be the responsibility of the customer to cooperate in a review or evaluation of each Assigned Employee, relative to the employee’s ability to perform specific job functions upon completion of the employee’s assignment or shift. Radixsol relies on the customer’s feedback in order to accurately assess and re-assess the competence of the Assigned Employee on an ongoing basis based on the customer’s report of clinical performance.

Radixsol will provide all new employees with an orientation to the company’s policies and procedures. It shall be the responsibility of the customer to orient assigned employees to the facility and its rules and regulations and to acquaint them with the facility policies and procedures, including dress code, physical layout, and equipment, and to validate competency and ability of Assigned Employee to properly use equipment.

As the provider of staffing services, Radixsol will be the employer of Assigned Employees and shall not by reason of their temporary assignment with the customer become employees of the customer. At its sole discretion, Radixsol reserves the right to utilize Independent Contractors in addition to its employees, to assist in the provision of all agreed-upon Healthcare Supplemental Staffing services.

Upon notification of incidents and/or errors, Radixsol shall document and track all unexpected incidents, including errors, sentinel events, and other events, such as injuries and safety hazards related to the care and services provided, utilizing its data-gathering tools. Information gathered, tracked, and analyzed is to be shared and reported appropriately to customers, regulatory bodies, and the Joint Commission as required.

It shall be the responsibility of the customer to notify Radixsol within 24 hours of the event; any competency issues, incidents, and/or complaints related to the Assigned Employee and/or Radixsol. The customer agrees to initiate communication with Radixsol whenever an incident/injury report related to the Assigned Employee is completed.

The requirements of staff sent to the customer by Radixsol are to be determined by the customer as part of the written agreement between the two parties. It is Radixsol’s obligation to comply with the requirements of the customer by supplying staff that have the documented competencies, credentials, health screening, and experience to satisfy the requirements specified by the customer in order to deliver safe care to the population being served.

Radixsol shall verify the Assigned Employee’s licensure, certification, education, and work experience to assure they are competent and possess the skills and experience that match requirements for the assignment. Matching the Assigned Employee’s licensure, certification, education, and work experience to assure they are competent and possess the skills and experience matching the specified requirements of the assignment may include the use of new grad practitioners for Allied personnel and non-licensed nursing personnel such as sitters, caregivers, and nursing assistants. It may also include licensed nursing personnel upon the request or approval of the customer.

Radixsol, to the best of its ability, identifies conflicts of interest. Radixsol discloses all conflicts of interest to its clients. Radixsol annually reviews its relationships and its healthcare providers’ relationships with vendors, clients, competitors, and regulatory entities to determine conflicts of interest.

When conflicts of interest arise, Radixsol discloses this conflict of interest when appropriate to whichever client may be involved or affected. Radixsol enforces that internal employees of Radixsol are not permitted to maintain additional employment, accept gifts (other than those of nominal value), or to allow payment on their behalf of any travel, living, or entertainment expense by any person or organization currently doing business with or seeking to conduct business with Radixsol, unless approved by the client involved or potentially involved.

In the event of an emergency, natural disaster, or other uncontrollable events, Radixsol will continue to provide service to its Customers and Employees through our corporate network from a location where phones and computers are functional. Radixsol will do everything possible to support you in meeting your needs during crisis situations. A copy of our Emergency Management Plan is available upon request.

We are dedicated to providing quality and consistent services to our Employees and Customers. If for any reason you are dissatisfied with our service or the service provided by one of our healthcare professionals, we encourage you to contact the main office to discuss the issue using the following options:

Phone: (209) 644-9067
Email: info@radixsol.com

Radixsol has processes in place to resolve customer complaints in an effective and efficient manner. Any individual or organization that has a concern about the quality and safety of patient care delivered by Radixsol’s healthcare professionals, which has not been addressed by Radixsol management, is encouraged to contact the Joint Commission using any of the following options:

Website: www.radixsol.com
Phone Number: (209) 644-9067
Email: info@radixsol.com

No retaliatory or disciplinary action will be taken for reporting a safety or quality concern to the Joint Commission.

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